The Issue of Freedom
You may ask what freedom has to do with international
marketing. Freedom is about options. If there is no alternative, there
is no freedom. A true alternative provides the opportunity to make a decision,
to exercise virtue. In the blaze of the klieg lights, it is easy to make
the ``right'' decision. That's not an exercise in virtue, because
real alternatives are effectively removed. The true selection among alternatives
takes place in the darkness of night when nobody is looking.
The focus and aim of international marketing
is on crossing
borders. The goal is to provide more than
one choice for
customers, letting them pick from a selection
of options in
order to maximize their satisfaction. International
marketing does so in all comers of the globe, the glamorous ones as
well as in the small and remote ones where
the efforts are
not seen by others. By operating both in the
limelight and
also well outside of it, international marketing
offers the
freedom to exercise virtue both to the seller
and the buyer--
be it in decisions of supplying or purchasing,
pricing or
selecting.
Another key dimension of freedom is not to
confine,
allowing people to go outside of the box.
As a concept,
freedom knows no international boundaries.
But national
borders usually are the box where business
and government find their limits. Such borders are a mere point of transition
for international marketing. The discipline thrives on understanding of
how to successfully cross national borders, on coping with the differences
once the crossing is done, and on profitably reconciling any conflicts.
International marketing contains the freedom
of almost
unlimited growth potential. Activities confined
to domestic
borders may well run into limits of expansion.
International
market opportunities relax these limits quickly.
Instead of
restrictions, the international marketing
paradigm encourages the stripping away of restraints; instead of limitations,
there is the encounter of opportunity.
Freedom also means not being forced to do something
one
does not want to do (Hayek, 1971). There are
economic
migration pressures that force people to move
from their
rural homes into urban areas or from their
developing
countries into industrialized ones. Industrialized
nations,
in turn, speak about immigration pressure.
For both sides,
little if any freedom is involved here. Most
individuals who
do the moving would much rather stay home
but cannot afford to do so due to economic exigencies. The recipient countries
might not want to welcome the migrants but do so in response to political
and humanitarian pressures. International marketing may have been part
of what triggered some of these migrations, but it also can be instrumental
in stemming the tide. It can provide the economic opportunity for individuals
at home so that they need not migrate. Thus, it lets individuals become
productive contributors to the global economy free from pressures
to shift locations.
When the long-standing rivalry between socialism
and market orientation was resolved, market forces and the recognition
of demand and supply directly affected human rights and the extent of freedom.
With all humility and gratefulness we can conclude: Markets were right!
In country after country, market forces have demonstrated typically greater
efficiency and effectiveness in their ability to satisfy the needs of people.
International marketing has been instrumental
in stimulating these newly emerging market forces.
In spite of
complaints about the slowness of change, the
insufficiency of wealth redistribution, and the inequities inherent in
societal upheavals, a large majority of participants in market-oriented
changes are now better off than they were before. Without the transition
provided by international marketing, these changes would not have come
about that swiftly.
The Cost of Freedom
One keeps healing about the large segment of
the world
population that is poor and therefore supposedly
excluded
from any international marketing efforts;
the World Bank's
former president called them the 3 billion
$2-a-day poor
(Wolfensohn, 2001). By contrast, international
marketers see them as an attractive $6 billion-a-day opportunity for
valuable exchanges!
What's more is that international marketing
provides the
opportunity to acquire resources without the
deployment of
force. Why fight if you can trade? Countries
that have been
historic enemies such as France, England and
Germany are now all united in their close collaboration through international
marketing. (Farmer, 1987) The field is, therefore, at the very least contributing
to freedom from war while providing additional choices for consumption.
But the cost of freedom is rising. Terms like
free trade or
free choice are misleading since they all
come with a price,
which international marketers pay in terms
of preparing their shipments, scrutinizing their customers, and conforming
to government regulations.
We all are paying a higher price due to global
terrorism.
As freedom suffers, so does international
marketing. In most instances, terrorism is not an outgrowth of choice but
rather the lack of it. Terrorists may succeed in reducing the
freedom of others but not in increasing their
own. Who is
typically most affected by terrorist acts?
Attacks aimed at
businesses, such as the infamous bombings
of U.S. franchises abroad, do not bring big corporations to their knees.
The local participants, the local employees, the local investors, and the
local customers are affected most. Who can protect themselves against such
attacks and who can afford to protect targets? Only the more wealthy countries
and companies can. They have the choice of where to place their funds,
with whom to trade, and whether to hold the enemy at bay through a security
bubble created by changing business forn1ats via exporting or franchising.
The poor players do not have choices. The local firms, the nations with
economies in development, and the poor customers continue to be exposed
to further acts of terrorism with very limited indigenous ability to influence
events.
But international marketing can enable the
disenfranchised
to develop alternatives. Multinational firms
can invest in
the world's poorest markets and increase their
own revenue while reducing poverty. With support from shareholders and
the benefit of good governance, international marketers can, and should,
continue in their role as social change agents.
The discipline has value maximization at its
heart. If it is
worthwhile to fulfill the needs of large segments
of people,
even at low margins, then it will be done.
International
marketers after all have as their key desire
the creation of
new customers and suppliers and they are delighted
when, in fulfillment of their aims, they can bring about freedom from
extremes of hunger, sickness, and intolerance.
Value and Freedom
In a global setting, freedom can take on many
dimensions.
Privileges and obligations that are near and
dear to some may well be cheap and easily disposed of by others. The views
of one society may differ from views held in other regions of the world.
Such differences then account for
misunderstandings, surprises, and long-term
conflicts.
There are two value dimensions at work here,
both of them
highly relevant to international marketing.
One may be
circumscribed as the freedom and values of
a market economy. To make them work governmental, managerial, and corporate
virtue, vision, and veracity are required. Unless the world can believe
in what institutions and their leaders say and do, it will be difficult
to forge a global commitment between those doing the marketing and the
ones being marketed to. It is therefore of vital interest to the proponents
of freedom and international marketing to ensure that corruption, bribery,
lack of transparency, and poor governance are exposed for their negative
effects in any setting or society. The main remedy will be the collaboration
of the global policy community in agreeing on what constitutes transgressions
and swift punishment of the culprits involved, so that market forces can
work free from distortion.
A second and even more crucial issue is the
value system we use in making choices. Some years ago, the Mars Climate
Orbiter mission failed spectacularly as a
result of the use
of different values by the mission navigation
teams. One team was using metric units and the other used the English system
of measurement. This mistake caused the orbiter to get too close to the
atmosphere, where it was destroyed (``NASA's Metric Confusion,'' 1999).
There are major differences among what people
value around the world. Contrasts include togetherness next to
individuality, cooperation next to competition,
modesty next to assertiveness, and self-effacement next to self-
actualization. Often, global differences in
value systems
keep us apart and result in spectacularly
destructive
differences. How we value a life, for example,
can be crucial in terms of how we treat individuals. What value we place
on family, work, leisure time, or progress has a substantial
effect on how we see and evaluate each other.
Cultural studies tell us that there are major
differences
between and even within nations. International
marketing,
through its linkages via goods, services,
ideas, and
communications, can achieve important assimilations
of value systems. On the consumer side, new products offer
international appeal and encourage similar
activities around the world: many of us wear denim, dance the same dances,
and eat pizza and sushi (Marquardt & Reynolds, 1994). It has been claimed
that local product offerings help define people and provide identity and
that it is the local idiosyncrasies that make people beautiful (Johansson,
2004). Some even offer the persistence of the specific breakfast habits
of the English and the French as evidence of local immutability in the
face of globalization (de Mooij, 1998). Yet, we should remember that values
are learned, not genetically implanted. As life's experiences grow more
international and more similar, so do values. Therefore, every time international
marketing forges a new linkage in thinking, new progress is made in shaping
a greater global commonality in values. It may well be that international
marketing's ability to align global values which makes it easier for countries,
companies, and individuals to build bridges between them, may eventually
become the field's greatest gift to the world.
A Joined Occurrence
How do freedom and international marketing
match with
today's discontent so forcefully expressed
by the
disgruntlement of the anti-globalists? Many
claim that never before in history has there been so much evidence about
such strong opposition to globalization and to Americans as
harbingers of international marketing.
Perhaps those making such claims are sadly
mistaken. In
looking at other ``globalizers'' in world
history, such as
the Vikings, the Mongols, the Tatars, and
the Romans, there probably was both intellectual and physical opposition
(or do we really believe that everybody enjoyed Genghis Khan?). But protest
was never allowed to become very vocal, or to engage in repeated, large
demonstrations or widespread pamphleteering. Due to rather harsh policies
of dealing with the opposition, very few records of such resistance are
available today. Consequently, comparisons with past events are difficult
to make and are likely to be highly inaccurate.
Today's news is good. The nations, institutions
and
individuals around the world are increasingly
accepting
freedom as the key foundation of the good
life. We are
discovering that international marketing,
both as a
discipline and as an activity is very closely
interwoven with
freedom--some even call it essential. It is
the freedom
Thomas Aquinas saw as the means to human excellence
and happiness (Weigel, 2001) which international marketing helps us reach.
In reciprocal causality, freedom causes and
facilitates international marketing, while
international
marketing is a key support of the cause of
freedom. A
productive symbiosis at work! |