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Some Research Issues for Global Marketing
in the 21st Century
July 2004

As we enter the 21st century, the world is changing politically and technologically in ways that have significant impact on firm operations, both domestically and internationally. As we look back to 1900, we can see the major political and technical changes that have shaped our world of today. Apart from wars, most developments have been favorable: better health and longer lives; a better standard of living with more and cheaper products from the creation of mass production, and new and improved products from firms' research and innovation; and a generally more peaceful world.

They say that those who don't study history are doomed to repeat it. We don't want to repeat it because the future should be brighter. However, we do learn from history that firms must continually adapt to survive and prosper. I would suggest two areas of research that offer many challenges and opportunities. One is the changing political-economic structure of the world in the age of globalization. Another is the dramatic technical innovation that is occurring as the world is getting "on line."

Looking at the wars and political divisions of the last century, we can see we're living in a "new" world, but it is not one world. Terms like: "East vs. West" or "First, Second, Third World" have changing meanings and implications for the firm. A divided Europe now has a Union of 25 countries and peaceful dialog with Russia. Regional economic alliances of varying degrees exist on every continent. What opportunities and threats do these bring the firm? What adjustments are needed for survival and growth? (My dissertation forty years ago analyzed American firms' adaptation to the formation of the original Common Market.) Both macro and micro studies are useful. One can look at individual regional alliances and/or firm or industry adjustments to these developing realities. As in medical diagnosis, the greater the number of observations, the better our response to the problem.

Technology change is another dramatic challenge to the firm when the world is increasingly "on line". How are firms' international operations to be adapted to meet the threats and opportunities of the evolving technologies? The answer could be different for product firms than for service firms, and it could differ by geographic region. The rise of China and India technologically poses a related question. For existing multinationals, does this mean open economic war or some kind of alliance, or outsourcing, or acquisition? The answer again could vary by firm or industry or differ between China and India. Studies could look at individual technology developments, e.g., the Internet and/or the response and adjustment of individual firms or industries to these developments.

Whether it be geo-political changes in the world economy or technology developments, eternal vigilance by the firm is the price of survival and growth. Academic research can help to analyze these developments and help firms (and students) to respond intelligently and, hopefully, successfully.

 
Vern Terpstra, University of Michigan
.